Refund policy

Return & Refund Policy

Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered.

Eligible for Refund or Replacement

A refund or replacement will be provided only if:

• The product is damaged, leaked, or tampered during transit

• The wrong product was delivered

To raise a request, email mullassery@keralathingz.com or call +91 984 709 0986:

• Contact us within 24 hours of delivery

• Share clear photos or videos of the product, packaging, and shipping label

Once verified, we will process a replacement or refund, based on availability.

Non-Eligible Cases

Refunds or returns will not be accepted for:

• Taste or personal preference

• Minor packaging dents that do not affect the product

• Incorrect address or delivery issues caused by customer-provided details

Refund Timeline

Approved refunds will be processed to the original payment method within 5–7 business days.